Privacy Policy

Account Information:

• Name, email address, phone number
• Company name and business information
• Billing address and payment information
• Profile photo (optional)

Project Data:

• Project details, timelines, and milestones
• Client information (names, contact details, addresses)
• Subcontractor information and contact details
• Photos, documents, and files uploaded to projects
• Messages and communications within the platform
• Change orders, approvals, and project decisions

Usage Information:

• How you interact with our Service (pages visited, features used)
• Device information (browser type, operating system, IP address)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies

Communication Data:

• Support requests and customer service interactions
• Feedback, surveys, and product improvement suggestions
• Marketing communications preferences

To Provide Our Service:

• Create and manage your account
• Process payments and manage subscriptions
• Enable project management and collaboration features
• Facilitate communication between builders, clients, and subcontractors
• Store and organize your project data

To Improve Our Service:

• Analyze usage patterns to enhance features and functionality
• Monitor performance and troubleshoot technical issues
• Develop new features based on user needs
• Conduct research and analytics to improve user experience

To Communicate With You:

• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Notify you of important changes to our Service or policies

For Legal and Security Purposes:

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service
• Resolve disputes and investigate violations

Within Your Projects:

Information is shared within your projects as you direct. Clients can see project information you choose to share with them, and subcontractors can access the project details relevant to their work. You control these permissions through your account settings.

Service Providers:

We work with trusted third-party service providers who help us operate our Service:

• Cloud hosting and data storage providers
• Payment processing companies
• Email and communication service providers
• Analytics and performance monitoring services
• Customer support platforms

These providers are contractually bound to protect your information and use it only for the specific services they provide to us.

Legal Requirements:

We may disclose your information if required by law, such as:

• In response to valid legal requests (subpoenas, court orders)
• To comply with applicable laws and regulations
• To protect our rights, property, or safety
• To protect the rights, property, or safety of our users

Business Transfers:

If ClarityBuildPro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent:

We may share your information for other purposes with your explicit consent.

Security Measures:

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data transmission
• Encrypted data storage with secure cloud providers
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection and privacy
• Incident response procedures for security breaches

Data Centers:

Your data is stored in secure, SOC 2 compliant data centers with:

• 24/7 physical security and monitoring
• Redundant backup systems
• Fire suppression and environmental controls
• Regular backups and disaster recovery procedures

Your Role in Security:

You can help protect your account by:

• Using a strong, unique password
• Keeping your login credentials confidential
• Logging out of shared devices
• Reporting suspicious activity immediately

Breach Notification:

In the unlikely event of a data breach that affects your personal information, we will notify you promptly and provide information about the incident and steps we're taking to address it.

Active Accounts:

We retain your information for as long as your account is active and as needed to provide our Service.

Closed Accounts:

After you close your account, we will:

• Provide a reasonable period (typically 30 days) for data export
• Delete your personal information and project data
• Retain some information as required by law or for legitimate business purposes
• Anonymize usage data for analytics and service improvement

Legal Requirements:

We may retain certain information longer if required by law, such as:

• Tax and accounting records
• Records related to legal disputes
• Information needed for fraud prevention

Backup Systems:

Information may remain in our backup systems for a limited time after deletion from our active systems, but these backups are not accessible for normal business operations.

Account Management:

You can access and update your account information at any time through your account settings.

Data Access:

You can view and download your project data through our export features. If you need additional information, contact our support team.

Data Correction:

You can correct inaccurate information in your account settings or by contacting us directly.

Data Deletion:

You can delete specific project data or close your account entirely. Some information may be retained as described in our data retention policy.

Communication Preferences:

You can control marketing communications by:

• Updating your preferences in account settings
• Using unsubscribe links in emails
• Contacting our support team

Data Portability:

You can export your data in common formats to use with other services.

Analytics Services:

We use Google Analytics to understand how our Service is used. Google Analytics may collect information about your device and usage patterns. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Payment Processing:

We use secure third-party payment processors to handle billing and payments. These services have their own privacy policies and security measures.

Customer Support:

We may use third-party customer support platforms to provide better service. These platforms only access information necessary to help resolve your inquiries.

Email Services:

We use third-party email services to send notifications and communications. These services are bound by strict privacy and security agreements.

Links to Other Sites:

Our Service may contain links to other websites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.

Our Service is designed for business use and is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Updates to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes:

When we make changes to this policy, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email for significant changes
• Post a notice in your account dashboard
• Provide advance notice when possible

Your Continued Use:

Your continued use of our Service after any changes to this Privacy Policy constitutes acceptance of the updated policy.

California Residents:

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information (subject to certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Other State Rights:

Residents of other states may have additional privacy rights under applicable state laws. Contact us to learn more about your specific rights.

Exercising Your Rights:

To exercise your privacy rights, contact us at privacy@claritybuildpro.com or through your account settings. We may need to verify your identity before processing your request.

Data Transfers:

Our Service is operated from the United States. If you are accessing our Service from outside the United States, your information may be transferred to, stored, and processed in the United States.

Legal Basis for Processing:

We process your information based on:

• Your consent to use our Service
• Performance of our contract with you
• Compliance with legal obligations
• Legitimate business interests

International Privacy Laws:

While we are primarily subject to U.S. privacy laws, we respect international privacy principles and will work with you to address any privacy concerns you may have.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For general questions about using our Service, please use the support channels available in your account dashboard.